CROWDBEAM How Can We Help?
Find setup guidance, product information and answers to common questions.
Setup and Installation
Unbox, scan the QR code and set up the pyramid.
App and Media
Prepare and play content from your phone.
Pyramid and Display
Fix positioning and display issues.
Orders and Delivery
Order confirmation and delivery information.
Returns and Warranty
Warranty coverage and the returns process.
Contact Support
Send a request to our team.
No help topics match your search. Try a different word, or contact support directly.
Unbox and Set Up
- Unbox Crowdbeam and remove the protective film from the optical pyramid.
- Scan the QR code on the envelope to download the Crowdbeam app.
- Import a photo or video and present it — the display appears inside the pyramid.
Prepare Your Content
- Import a compatible image or video into the app.
- Adjust size, brightness and playback behaviour.
- Preview the result before playing it under the pyramid.
- Play the content on your phone with the pyramid placed on the screen.
Common Display Fixes
App won’t open
Force-close and reopen the app, or reinstall it from the QR code on your envelope.
Pyramid looks blurry or scratched
Clean the optical surfaces with a soft, dry cloth.
Display looks dim
Dim the room, or switch to high-contrast content.
Content won’t upload
Check the file is a supported format and try a smaller file.
Track Your Order
Order and delivery details are sent to the email address used at checkout. For current pricing and availability, see the order page. For shipping information, see Shipping & Returns.
Coverage and Returns
See the Warranty page for coverage details, or Shipping & Returns for the returns process.